Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of Robin, the AI receptionist service offered under the CLAWVR brand and operated by Epic Advisory Group, LLC, a limited liability company based in Las Vegas, Nevada (“we,” “us,” or “CLAWVR”). By creating an account, subscribing to a plan, or otherwise using Robin, you agree to be bound by these Terms. If you do not agree, please do not use the service.

You may use Robin only on behalf of a business you are authorized to represent, and you confirm that you have the authority to accept these Terms on that business’s behalf.

Robin is an AI receptionist for your business. It answers your calls and texts, holds natural conversations over phone and SMS, answers common questions, books and manages appointments, sends reminders and review requests, captures and routes leads, and helps you keep customers coming back. The specific capabilities available to you depend on the plan you select.

We provide the service on a reasonable efforts basis. We work hard to keep Robin available and responsive, but we do not guarantee uninterrupted or error free operation. Robin depends on third party services such as telephone carriers, messaging providers, and AI infrastructure, and their availability is outside our control.

To use Robin you must create an account and provide accurate, current, and complete information. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. If you believe your account has been accessed without authorization, contact us promptly at hello@getclawvr.com.

Robin is offered as a monthly subscription across our published plans. Subscription fees are billed in advance through our third party payment provider at the start of each billing period.

30-day money-back guarantee. If Robin is not the right fit, contact us within 30 days of your first payment and we will refund that payment in full, no questions asked.

Your subscription renews automatically each month until you cancel. You may cancel at any time from your dashboard. When you cancel, your dedicated number and the service stay active through the end of the period you have already paid for, and you will not be billed again. After the 30-day guarantee window, fees for subsequent months are non refundable and we do not provide credits for partial billing periods, except where required by law.

We may change our plans and pricing from time to time. If we change the price of a plan you are subscribed to, we will give you notice in advance, and the new price will take effect on your next renewal.

We assign your business a dedicated phone number for use with Robin while your subscription is active. The number is provided for the duration of the service and is not sold or transferred to you. After you cancel or your subscription ends, the number may be reclaimed and reassigned. If you need to port a number, contact us and we will help where it is possible to do so.

You agree not to use Robin for any unlawful, deceptive, fraudulent, or abusive purpose. You will not use the service to send spam, to harass, threaten, or mislead anyone, or to transmit content that is illegal or infringes the rights of others. You will not attempt to interfere with, disrupt, reverse engineer, or gain unauthorized access to the service or its underlying systems.

We may suspend or terminate access if we reasonably believe your use violates these Terms or puts the service, our other customers, or third parties at risk.

Each plan includes a set number of AI-handled conversations per billing cycle, shown on the pricing page. If you approach that limit we will notify you in advance so you can add more or mute a specific number that is driving unusual volume. If a cycle's included conversations are fully used with no additional usage purchased, Robin may pause replies to new conversations until your next billing cycle; existing appointments, reminders, and confirmations are not affected. This never applies to genuine calls or texts from your customers going about normal business.

You are responsible for ensuring that any outreach you direct Robin to perform complies with applicable laws, including the Telephone Consumer Protection Act (TCPA) and related rules, and that you have obtained any consent required before messages are sent. You are responsible for the accuracy of the contact information you provide.

Detailed messaging, consent, and opt out terms are set out in our Messaging Terms, which form part of your agreement with us.

As between you and us, your business owns its customer data, including the contact details and conversation content generated through your use of Robin. You grant us the rights necessary to process that data in order to operate and provide the service to you.

How we collect, use, and protect data is described in our Privacy Policy.

CLAWVR and Robin, including the software, technology, designs, and brand, are and remain the property of Epic Advisory Group, LLC and its licensors. These Terms do not grant you any ownership in the service. We grant you a limited, non exclusive, non transferable right to use Robin for your business while your subscription is active.

The service is provided “as is” and “as available,” with all faults and without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by law, we disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, and non infringement, and any warranties arising from a course of dealing or usage of trade.

We do not warrant that the service will be uninterrupted, timely, secure, error free, or available at any particular level of uptime, that it will meet your requirements, that defects will be corrected, or that any call, text, email, or other message will be sent, received, delivered, or delivered on time. The service relies on third parties that are outside our control, and we are not responsible for the acts, omissions, failures, outages, or delays of telephone and telecommunications carriers, Twilio, Stripe, Google, our AI and model providers, hosting and infrastructure providers, email and SMS delivery, or your own equipment, phone, number porting, call forwarding, or carrier configuration.

No guarantee of results or message delivery. Carriers, mailbox providers, and messaging networks may block, filter, throttle, delay, or fail to deliver calls and messages for reasons outside our control. We do not guarantee message or call delivery, answer rates, response times, the accuracy of AI generated responses, lead capture, bookings, appointments kept, revenue, or any specific business outcome. Any estimates or projections we provide are illustrative only and are not promises of results.

We are not responsible for missed, delayed, blocked, or undelivered calls or messages that result from carrier issues, network or service outages, third party providers, or factors outside our reasonable control.

Robin is a general business communication tool. It is not designed or intended for the transmission or storage of protected health information under HIPAA, and we are not a HIPAA business associate. Do not configure Robin to collect, store, or transmit protected health information, and do not rely on it for any HIPAA regulated purpose. If your business is a covered entity, you are responsible for your own compliance and for keeping protected health information out of Robin.

To the maximum extent permitted by law, in no event will CLAWVR or Epic Advisory Group, LLC, or its owners, members, officers, employees, agents, or licensors, be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, lost revenue, lost business, lost or corrupted data, loss of goodwill, or business interruption, arising out of or relating to the service or these Terms, whether based in contract, tort (including negligence), strict liability, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

To the maximum extent permitted by law, our total cumulative liability arising out of or relating to the service and these Terms, for all claims combined, will not exceed the greater of (a) the total amount you paid us for the service in the three months immediately before the event giving rise to the claim, or (b) one hundred US dollars (US $100). These limitations apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you.

Your responsibilities.You are solely responsible for obtaining all consents, permissions, and opt ins required by law before Robin contacts any person on your behalf, including under the Telephone Consumer Protection Act (TCPA), A2P 10DLC and carrier messaging rules, and any applicable call or message recording laws. You are responsible for the accuracy of the information, contact details, hours, pricing, and instructions you configure Robin to use and for everything you direct or allow Robin to say or do, and for your business’s compliance with all laws and regulations that apply to it.

Indemnification.You agree to indemnify, defend, and hold harmless CLAWVR and Epic Advisory Group, LLC, and its owners, members, officers, employees, agents, and licensors, from and against any and all claims, demands, damages, losses, liabilities, fines, penalties, and reasonable expenses, including attorneys’ fees, arising out of or related to your use of Robin, the content, configuration, and contact information you provide, the calls and messages you direct Robin to make or send, the conduct of your business or your customers, or your violation of these Terms or of any applicable law, including telephone, messaging, and recording regulations.

We may modify, update, add, suspend, limit, or discontinue the service or any of its features, in whole or in part, at any time, with or without notice. We may also perform maintenance that temporarily interrupts the service. To the maximum extent permitted by law, we are not liable to you or to any third party for any modification, suspension, interruption, or discontinuation of the service or any feature.

We may also update these Terms from time to time. When we make material changes, we will provide notice, for example by email or through the dashboard. Your continued use of Robin after the changes take effect means you accept the updated Terms.

These Terms are governed by the laws of the State of Nevada, United States, without regard to its conflict of laws principles.

Let us try to work it out first. If a dispute arises, you agree to contact us at hello@getclawvr.com and give us a chance to resolve it informally before starting any formal proceeding. Most issues can be settled quickly this way.

Arbitration.Except for claims that may be brought in small claims court, any dispute arising out of or relating to these Terms or the service that cannot be resolved informally will be settled by binding arbitration administered in Clark County, Nevada, under the rules of a recognized arbitration body, rather than in court. The arbitrator’s decision is final and may be entered as a judgment in any court of competent jurisdiction.

No class actions. Disputes will be resolved on an individual basis. To the extent permitted by law, you and we each waive any right to bring or participate in a class, collective, or representative action.

Neither party is liable for any delay or failure to perform that results from causes beyond its reasonable control, including acts of God, natural disasters, power or internet outages, carrier or telecommunications failures, failures of third party providers, labor disputes, government action, or other events that could not reasonably be foreseen or avoided.

Severability. If any provision of these Terms is found to be unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full force.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

Entire agreement. These Terms, together with our Messaging Terms and Privacy Policy, are the entire agreement between you and us regarding Robin and supersede any prior agreements on the subject.

No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

Questions about these Terms can be sent to hello@getclawvr.com. Robin is operated by Epic Advisory Group, LLC, Las Vegas, Nevada.