Everything you need to know about Robin
Straight answers about what Robin does, how it works, and what it costs, so you can decide with confidence.
Getting started
What is Robin?
Robin is the ultimate AI receptionist for your business. Big companies run on a front desk, a scheduler, and a follow-up team. Robin gives you all of that in one place: it picks up every call, texts the caller back in seconds, books and manages appointments, sends reminders and review requests, captures and routes leads, and keeps your customers warm, day and night. It works in your business voice and starts catching your calls the same day you sign up.
Does Robin talk to my callers or text them?
Robin works over text. When a call comes in that you cannot take, the caller hears a warm greeting and gets a text from Robin within seconds. Robin then handles the whole conversation by text: it answers questions about your services, hours, and prices, and books the job. You can read every word of every conversation, and step in yourself any time.
Do my customers need to download an app to talk to Robin?
No. Robin works entirely over text and phone, the tools your customers already use every day. When someone calls and you cannot pick up, Robin texts them right back, and every message clearly says it is from your business, so they know exactly who it is. They simply reply in their normal messaging app. There is nothing to install, nothing to sign up for, and no learning curve for the people you serve.
Do I get a new phone number, and can I keep my existing one?
Both. You keep the number your customers already know and call, and nothing on your cards, trucks, or listings ever needs to change. As part of setup we also give you a new dedicated Robin number, a second line that works quietly behind your main one. You forward your unanswered calls to it, so Robin can pick up and text people back. Because texting has to come from a number Robin controls, those text-backs come from your Robin number, and every message identifies your business by name so your customers always know it is you.
Can I choose when Robin answers?
Yes, it is entirely up to you, and you set it with a simple forwarding choice. Forward all of your calls and Robin becomes your full-time front desk, answering everything so you can stay heads-down on the work. Or forward only when you are busy, closed, or after hours, so you take the calls you want and Robin quietly catches every one you would otherwise miss, nights and weekends included. Either way you never lose another lead, and you can change it any time.
How long does setup take, and when is Robin fully live?
Setup takes just a few minutes: you answer a few quick questions about your business, your hours, and the jobs you book, then forward your calls. Robin gets its own dedicated number and starts catching and answering your calls the same day. One thing worth knowing up front: automatic text-back to missed calls switches on within one to three business days, once your new number completes a one-time carrier registration. That is a standard rule for all business texting in the US, we handle the whole process for you, and we tell you the moment it goes live. There is no installation visit and no technical work on your end.
How will my customers react to talking with an AI?
Most callers just want a fast, helpful answer, and that is exactly what Robin gives them. It is tuned to speak in your business voice, greets people warmly, answers in plain language, and never pretends to be a person. Customers feel like they are texting a helpful member of your team. If someone needs you personally, Robin brings you in. The best way to judge it is to try it yourself: call or text (844) 982-5347 and treat it like one of your customers would.
How Robin works
What is missed-call text-back?
It is one of the first things Robin does for you. The moment a call goes unanswered, Robin sends the caller a friendly text from your number within seconds. Instead of hanging up and calling a competitor, the customer is already in a conversation that can lead to a booked job. Most missed calls never call back, so catching them this fast is the difference between a lost lead and new work.
Can Robin actually book appointments?
Yes. Robin holds the full conversation by text: it asks what the customer needs, offers open times, and confirms the appointment. The booking lands on your calendar automatically, so you see new work appear without lifting a finger. You stay in control and can adjust or reschedule anything at any time.
What happens when Robin cannot answer a question?
Robin knows its limits. If a customer asks something outside what it can handle, or asks for something only you can decide, Robin alerts you right away and hands the conversation over. You can step in directly from your dashboard, read the full thread, and reply yourself. Nothing ever falls through the cracks, and the customer is never left waiting in silence.
Does Robin sync with my calendar?
Yes, on every plan. Robin connects to your Google Calendar so it always books around your real availability and never double-books a slot. New appointments show up automatically, and changes you make stay in sync. You get one clear view of your day instead of juggling notes, voicemails, and texts.
Can Robin send appointment reminders?
Yes. Robin can text customers a friendly reminder before their appointment, which cuts down on no-shows and last-minute cancellations. Reminders go out automatically on your schedule, so your day runs smoother and your calendar stays full of jobs that actually happen.
Can Robin help me collect more reviews?
Yes. After a job is done, Robin can text a polite request asking the customer to leave a review, with a direct link that makes it effortless for them. More reviews mean more trust and more calls, and because the ask is automatic and well timed, you build your reputation without ever having to chase anyone.
What happens when someone calls my number?
Robin picks up with a warm, natural voice greeting recorded in your business name, tells the caller a text is on the way, and within seconds the caller has a real text conversation going with Robin. That is by design: texting is where customers actually respond, and it gives you a written record of every conversation. No robotic phone menus, no dead-end voicemail.
Billing and plans
How much does Robin cost?
Robin comes in two simple plans. Starter is $97 per month and gives one location the full Robin: instant missed-call text-back, real booking, calendar sync, reminders, review requests, and the dashboard. Multi-Location is $197 per month and runs up to 3 locations from one login, with team seats and priority support. Every plan is month to month with a 30-day money-back guarantee.
Is there a contract, and can I cancel anytime?
There are no contracts. Robin is month to month, and you can cancel anytime with no penalties and no hoops to jump through. We would rather earn your business every single month than lock you into fine print. If Robin is not pulling its weight, you are free to leave whenever you like.
Is there a money-back guarantee?
Yes. Robin comes with a 30-day money-back guarantee. If it is not the right fit, just contact us within 30 days of your first payment and we refund it in full, no questions asked. After that it stays month to month with no contract, so you are never stuck.
Is Robin compliant with texting rules (TCPA)?
Robin is built to keep you on the right side of texting rules. It replies to people who reached out to you first, every message makes clear it is from your business, and anyone can reply STOP to opt out at any time, which Robin honors automatically. Reminders and review requests only go to your own customers about their own appointments. You always stay in control of who Robin contacts.
How do you handle my data and my customers privacy?
Your data is yours. Robin uses your conversations and contacts only to run your business: answering calls and texts, booking jobs, and following up. We do not sell your information or your customers information to anyone. Conversations are handled securely, and you can request a copy of your data or ask us to delete it any time by emailing hello@getclawvr.com. Privacy is treated as a basic part of the service, not an afterthought.
What is the complimentary Resource Hub?
Every Robin customer gets free access to the Resource Hub, a growing kit of AI tools, prompts, and playbooks built specifically for local service businesses. It includes ready-to-use templates for marketing, follow-up, hiring, and operations, so you get value well beyond the front desk. It is included at no extra cost on every plan, our way of helping you run a smarter business from day one.
Give your business the ultimate AI receptionist
Robin picks up every call, texts the caller back in seconds, books the work, and follows up, day and night. Live in minutes.
From $97 a month. 30-day money-back guarantee. Cancel anytime.