How to forward your phone to an AI receptionist

You keep your existing business number

Switching to an AI receptionist does not mean giving up the phone number your customers already know. Instead, you set up call forwarding, sometimes all calls, sometimes just the ones you miss, from your existing number to your new Robin number. Your customers keep dialing the same number they always have.

Two common ways to set it up

The most common approach is conditional forwarding: your phone rings as normal, and only if it goes unanswered after a set number of rings does the call forward to Robin. This works well for owners who want to keep answering calls themselves when they are available, with Robin as the safety net for everything else.

The other approach is full forwarding, where every call goes straight to Robin first. This works well for owners who want consistent, immediate answers on every single call without relying on being available to pick up first.

The actual setup steps

Most mobile carriers and business phone systems support call forwarding through a simple code you dial once, or a setting in your carrier app or account portal. It typically takes a few minutes, does not require any new hardware, and can be turned off just as easily if you ever want to change how it works.

When you set up Robin, you get the specific forwarding instructions for your exact carrier, along with a way to test that it is working correctly before you rely on it for real customer calls.