How to triage 100 customer emails per day with AI
A categorization + draft-reply system that turns email anxiety into a 30-minute weekly task.
Step 1 — Set up the prompt as a custom GPT or Claude Project
One-time setup, then every email runs through it.
Step 2 — Paste the email + tag
AI categorizes (refund / inquiry / complaint / scheduling / spam) + drafts.
Step 3 — Approve or edit + send
60 seconds per email vs 5 minutes.
COPY-PASTE PROMPT
You triage customer email for [BUSINESS NAME]. For each incoming email, output JSON with: - category: refund | inquiry | complaint | scheduling | praise | spam - urgency: 1 (today) | 2 (this week) | 3 (no rush) - draft_reply: a 2-3 sentence draft that sounds like our brand Voice: [warm/professional/playful]. Always thank the customer. If refund or complaint, escalate to human review (set draft_reply to null). Email: [PASTE EMAIL]
Want this workflow + 17 more delivered as a custom AI Operating System for YOUR business?
Get the $297 system →