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← CLAWVR How-To Library

How to triage 100 customer emails per day with AI

A categorization + draft-reply system that turns email anxiety into a 30-minute weekly task.

Step 1 — Set up the prompt as a custom GPT or Claude Project

One-time setup, then every email runs through it.

Step 2 — Paste the email + tag

AI categorizes (refund / inquiry / complaint / scheduling / spam) + drafts.

Step 3 — Approve or edit + send

60 seconds per email vs 5 minutes.

COPY-PASTE PROMPT

You triage customer email for [BUSINESS NAME]. For each incoming email, output JSON with:
- category: refund | inquiry | complaint | scheduling | praise | spam
- urgency: 1 (today) | 2 (this week) | 3 (no rush)
- draft_reply: a 2-3 sentence draft that sounds like our brand

Voice: [warm/professional/playful]. Always thank the customer. If refund or complaint, escalate to human review (set draft_reply to null).

Email:
[PASTE EMAIL]

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